SORT Test

- Step 1 of 17

Name *

First

Last

Email *

Next

It is my experience that helping others usually does not yield results. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Assisting others who are in need, is something that I enjoy. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I would return lost property to the rightful owner, if at all possible. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I enjoy helping my friends and family. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

If I had the option, I would avoid helping in an emergency. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It feels really good when I help others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It is a rewarding feeling to offer to help others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I dislike People that I don't know asking me for help. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I feel satisfied within myself when I choose to help others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I regularly donate my time or money to charities. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

If I don't know someone personally, their needs are not my responsibility. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I believe that young people should be made aware of the value of helping others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I see the value of leaving my body to science when I die. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I volunteer to help my local community. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

When I help others, I feel content. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I would give loose change to someone who needs it. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have a feeling of self-worth when someone has benefited from my help. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Assisting others encourages them to be less self-reliant. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I rarely donate money to charity. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I believe that it is good to give money to those in need. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I became upset by something that happened unexpectedly. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I felt unable to control the important things in my life. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have felt anxious and nervey. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have felt confident in my ability to handle my personal problems. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I felt that things were going my way. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I found that I could not cope with all the things that I had to do. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have been able to control irritations in my life. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I felt that I was on top of things. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I was annoyed because of something was outside my control. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I felt as though difficulties were piling up so high that I could not overcome them. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I have practised learning about my customers' needs. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have built an ongoing rapport with a customer. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have put myself in a position where I can help others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have put others' needs before my own. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have adapted to a change in my life. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I worked to build a reputation for deflecting conflict. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have lacked confidence when assisting a customer *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have been late for an appointment. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have taken time off work for personal reasons. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have allowed situations to anger me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I feel comfortable assisting others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Customers feel comfortable when I attend to them. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I fulfil my customer's expectations. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am customer focussed. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I feel that I better serve my customers when I know my workplace's routines. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I keep track of all customers in the room. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am aware that I am not as attentive under pressure. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

At busy times, it is important to me to stay attentive to individual customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I find it difficult to judge people's needs. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It is not important to fully understand what a customer wants. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

Overly focussing on customers is not a priority for me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Delivery of excellent service is not a priority for me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I establish a rapport with my customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am diplomatic when dealing with customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am careful not to offend others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I get pleasure from assisting my colleagues engage with customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am indifferent to rejection. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I use my natural charm to help people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It makes me feel good when I can see positive results. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am efficient at prioritising tasks. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

It does not concern me when I don't connect with a customer. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am hesitant to engage with others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I feel more comfortable when others take charge. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I get frustrated when I do not connect with a customer. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I readily sympathise with other people's problems. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I enjoy taking care of other people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I feel good when I help people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Knowing what people need is natural to me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It is part of my nature to comfort other people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I enjoy volunteer work. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I miss helping my customers when I am not at work. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

The approval from others makes me feel good. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Compassion when dealing with others is a weakness. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I would not stop to help someone in the street. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Other people's concern are not my responsibility. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Taking care of other people is a burden. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I would work for nothing. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I need to feel that I am being useful. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I feel the need to give to others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I make caring for others my priority. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

Others would consider me empathetic. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others consider me a push over. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I have a good sense of others needs and interests. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Fulfilling other's needs makes me feel happy. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It is difficult forget an injustice. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I do not have a personal need to be of use to others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I need to be paid for the work that I have done. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others consider me self centred. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am slow to lose my temper. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am happy to wait for others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I am patient. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I remain consistent under pressure. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am adaptable to change. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

People see me as consistent. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am viewed by others as non-judgmental *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others appreciate that I do not fluster easily. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I get irritable when people take too long over things. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am easily frustrated by some situations. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Under pressure, it is difficult to remain even-tempered. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

When others frustrate me, it is fine to judge them. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

Arguing is a waste of energy. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am willing to compromise to avoid conflict. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I consider myself to be a peacemaker. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others consider me to be non-confrontational. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I consider myself to be diplomatic. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others consider me to be perceptive. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

A conflict-free reputation is important to me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I accept other people's ways of doing things. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Compromising in a conflict is a weakness *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer to do tasks my way. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

Confrontation is acceptable. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

When I am confident of my reasoning, I will state my case. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am slow to gain rapport with other people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am unable to enjoy rapport with my customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

At times, I can feel shy or withdrawn from customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Making friends is not my priority. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I tend to withdraw from situations that put me in the centre of attention. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer to not make eye contact with people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Other people could consider me aloof. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I hesitate to put my ideas forward. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I find it easy to fit in with new people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I feel confident within myself. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Having a rapport with customers is not my priority. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I make a point of knowing the products. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I like to take my time. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer to follow other's initiative. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

People view me as not showing initiative. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer to let others take the lead. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer to follow the decisions of others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

People view me as slow to react. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

An unhurried approach to situations is best for me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I find myself lacking in energy. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I consider myself to be a self-starter. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I like to do things before I am asked. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer to be on top of things. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am interested in learning new activities. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

You do not need to be likeable to give good service. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

When I am under pressure, it is difficult to relate to the needs of others. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It is fine take time off work for personal reasons. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

The best part of working is getting paid. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

I prefer to wait for the customer to request attention. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I prefer my own company. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I like being around other people. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I avoid taking time off work for appointments or personal reasons. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

If I see someone who doesn't have a smile, I give them one of mine. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I enjoy engaging myself with a cause or other interest. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I present well to my customers. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

It is fine to be inattentive to customers under certain circumstances. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I confront someone if I believed I was in the right. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Dominating others is fine. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Next

At times, confrontion is necessary. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others consider me blunt. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I tend to take things personally. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I tend to stand up for myself when criticised. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Managing other people's emotions is difficult. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I am not happy when people talk down to me. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

Others consider that I handle complaints well. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I welcome criticism. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

I find some customers irritating. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

People consider me consistantly calm. *

• Never
• Almost Never
• Sometimes
• Fairly Often
• Very Often

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